Notice Student Complaint Policy
Dear Students:
Texas Trade Academy has a Certificate of Approval from the Texas Workforce Commission (TWC). The TWC-assigned school number is: S6793.
The school’s programs are approved by TWC.
Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.
Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable. Information on filing a complaint with TWC can be found on TWC’s website at www.texasworkforce.org/
Texas Workforce Commission, Career Schools and Colleges, Room 226T
101 East 15th Street, Austin, Texas 78778-0001
Phone: (512) 936-3100
https://www.twc.texas.gov/programs/career-schools-colleges/students
School Complaint Policy
A student having a grievance regarding academic progress (grading, attendance, etc.), relational issues or other disputes with other students, staff, or other persons will find resolution of their grievance through these steps:
All grievances and discussions are confidential and on a need-to-know basis. All persons involved in the grievance and/or resolution are required to treat the grievance and subsequent resolution with utmost confidence. If a resolution is not reached through these steps, the unresolved grievance may be filed with Texas Workforce Commission.
